Shipping Policy

Last Updated: July 9, 2026

Thank you for choosing [Lumia]. We are committed to providing high-quality natural scent, health, and personal care products while ensuring a smooth and reliable shopping experience.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

During this time, we carefully prepare and verify your order before it is shipped. Orders are not processed or shipped on weekends or public holidays.

You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Times

We proudly offer international shipping to customers around the world.

Estimated delivery times:

• International Shipping: 7–12 business days after dispatch

Please note that delivery times may vary depending on:

• Your location

• Customs processing

• Local postal services

• Unexpected shipping delays

While we work hard to ensure timely delivery, we cannot guarantee exact arrival dates due to factors outside our control.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email. Please allow 2–5 business days for tracking information to update after dispatch.

You can use your tracking number to monitor your order’s journey until it arrives.

Customs & Import Fees

International orders may be subject to customs fees, taxes, or import charges depending on your country’s regulations.

Any additional fees required by customs are the responsibility of the customer.

Incorrect Address Information

Please ensure all shipping details are entered correctly at checkout.

If an incorrect address is provided, please contact us as soon as possible. We cannot guarantee changes can be made after an order has been processed.

Lost or Delayed Packages

If your package is delayed, please contact us and we will assist you in locating your order.

We are not responsible for delays caused by:

• Customs

• Weather conditions

• Carrier delays

• Incorrect shipping information provided by the customer

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the product and packaging so we can assist you.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: [Your Customer Support Email]

We appreciate your trust and thank you for supporting our brand.